Top do's and don'ts for the Strata Industry
With outsourcing becoming the norm for many strata firms, many other strata businesses are realising the benefits that come with outsourcing backend processes. For firms who have never outsourced before we have put together 5 do’s and don’ts for strata outsourcing.
Let’s start on a positive! What should you do when you decide to strata outsource?
Understand Your Requirements
Every strata firm should start with this – understand your objectives and needs. There is no point just outsourcing because everyone else is doing it. Outsourcing is a solution so you should have things in your strata firm that you want to improve. From there you can look at outsourcing as an option to assist in improving or providing a solution for your firm.
Look at what you have put in your 2020/20201 financial year plan and APT can discuss your options and see if outsourcing is the right decision for your business.
Ensure you choose an outsourcing provider who specialises in your industry
This is an important factor when deciding to outsource as the success of your outsourcing journey can be largely impacted if you choose the wrong provider. At APT we specialise in strata outsourcing and offer a range of services so you can focus on your core business. We have been working with some of Australia’s largest strata firms for the past 10 years.
Outsourcing is a big decision and you should therefore ensure you do as much research as possible to ensure you choose the right outsourcing partner. Before locking into a contract with your outsourcing provider, you should ensure you look at reviews, testimonials and even contact one of the clients who have a similar business structure to yours. This will assist in ensuring you choose the right provider.
Look for Commitment
No matter what kind of project you are planning to outsource – simple or complex, big or small, it is extremely important that your chosen team of professionals complete the tasks taken in hand with dedication and commitment. If you don’t find a committed team, then there are very less chances that deadlines and results will be met.
Now that you know what to do, what should you avoid?
Don’t Ignore Your Core Workers
Many strata firms make the mistake of creating a whole new offshore team, only for their employees to rarely contact or interact with them. It is important that you don’t lose communication. Just because your offshore team is not in your office doesn’t mean they aren’t part of your business. Your offshore team are an extension of your business and you should therefore treat them the same as the people in your own office.
Don’t Forget Your Outsourced Projects Need Your Attention Too
While your offshore team are an extension of your business, it is important to make sure you don’t forget your outsourced projects need attention to. Communication is key with outsourcing and both your onshore team and your outsourcing provider should ensure you are both taking initiative to communicate between each other about any projects underway.
Don’t Hire a Team That Demands All of Your Attention
While keeping a check on your project’s progress is important, don’t hire somebody who needs all of your attention. If you will devote all your time and efforts on a task even when it has been outsourced, then it defeats the purpose of outsourcing to begin with.
Don’t Consider Outsourcing as a Short-Term Activity
With the continued market competition in the strata industry, outsourcing has become inevitable. Embrace the change in the strata world, embrace outsourcing in its truest form.