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NDIS (National Disability Insurance Scheme)

Streamline your NDIS operations with our expert outsourcing services. We specialize in providing comprehensive support across Operations, Compliance, Accounts and Finance.

Optimize your NDIS operations and ensure compliance. Our solutions streamline processes, enhance financial accountability, and mitigate risks, allowing you to deliver exceptional care.

NDIS Growth & Impact: Essential Stats for Smarter Support Services

Enhance your impact in the NDIS landscape with APT’s data-driven support solutions.

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APT Business Services | Outsourcing Firm in Australia
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Internal Process Reviews
APT Business Services | Outsourcing Firm in Australia
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Audit Assistance to NDIS Providers
Your NDIS Partner

Empowering Independence with APT

Participant Management
Employee Management
Quality Analysis and Operations
PRODA Drawdowns
Accounts Payable /
Accounts Receivable
Financial Reports,
Budget and EOM
CIAOS (Complaints, Incidents,
Accidents and Opportunities)
NDIS

Expert Support & Advocacy

We provide comprehensive support, including assistance with service agreements for SIL (Supported Independent Living) and SDA (Specialist Disability Accommodation) participants, ensuring clarity and compliance.

Confidently deliver exceptional care to NDIS participants with APT by your side. We clear the path, so you can focus on your clients. Together, let’s empower you to transform the lives of those you serve.  

We Specialize In:
  • Client onboarding
  • CIAO management
  • NDIS Service bookings
  • Employee Onboarding
  • Training allocation and Coordination
  • Payroll Preparation
  • Rostering as per the Schads rules
  • Preparing for External NDIS Audits
Learn More
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APT Business Services | Outsourcing Firm in Australia
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APT Business Services | Outsourcing Firm in Australia
Beyond Limits

Experience the APT Difference in NDIS Support

Say goodbye to NDIS complexities. Experience the APT difference in navigating the NDIS. Our expert team assists with participant risk assessments, creates efficient support worker rosters and manages shift notes and incident registers.

We conduct thorough midterm audits, ensuring compliance and best practices. Focus on care, not paperwork. APT streamlines IPRs and financial reporting for you. Discover a world of new possibilities with APT.

We Specialize In:
  • Assisting in completing renewal application in PRODA
  • IPR Preparation
  • Due Date Management
  • Invoices Management
  • Claiming funds from NDIS
  • Income Statement (Profit & Loss Statement) (FR)
  • Balance Sheet (FR)
  • Better Off Overall Tests (BOOT TESTS)
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Karen and Michael

What Our Clients Say

“We were initially hesitant about moving any business functions offshore, but looking back, we genuinely wish we had done it sooner.”

Bijal and the APT team have exceeded our expectations. They now manage key functions including invoicing and payroll, with a remarkably smooth transition.


The team is professional, responsive, reliable, and quick to understand our business and complex processes. While the cost savings have been considerable, APT has delivered value far beyond that, helping us strengthen our processes without compromising quality.


APT has become a trusted extension of our team. We could not speak more highly of Bijal and the APT team and would recommend them without hesitation.

Karen – Founder & Director
Michael – Director
Trusted HomeCare

Your Questions, Our Answers

Your Source for Outsourcing Insights

Have a burning question about our services or your specific needs? We’re here to provide clear, concise answers and expert guidance. Don’t hesitate to reach out – your inquiry is our priority.

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Do you work directly with NDIS Participants?
No, we primarily coordinate with Support Workers, Service Coordinators, and NDIS providers to ensure seamless service delivery.
What types of NDIS services do you have experience with?
We have extensive experience across various NDIS service categories, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and Community Participation (CP), among others.
How do you help with risk assessment?
Our team thoroughly reviews participant profiles and all available documentation. We also collaborate with Support Coordinators to accurately complete risk assessment forms and related documentation.
What software platforms are you proficient in?
We are proficient in leading NDIS software platforms such as Careflo, Shifcare, and Brevity, as well as Microsoft 365 and Centro Assist.
How do you ensure the security of client data?
We employ the best industry-standard security measures, including encryption, access controls, and secure cloud storage, to protect your sensitive information.
What NDIS-related services does APT provide?
We provide comprehensive NDIS back-office support to providers across Australia, helping streamline operations and simplify the demands of day-to-day administration. From NDIS plan management support and billing to claims processing, accounts management, and thorough compliance audit preparation, our experienced teams handle every detail with care and precision. With a deep understanding of NDIS processes and requirements, we help providers maintain accuracy, efficiency, and confidence across their operations. We take care of the administration, so you can focus on what matters most delivering exceptional outcomes for your participants.
How does APT ensure compliance & quality assurance in NDIS services?
Our commitment to NDIS quality assurance is absolute. Our team undergoes continuous, specialized training on the NDIS Practice Standards plus Code of Conduct. Every task is subject to a stringent review for complete accuracy. This systematic approach guarantees your back-office support always meets the highest benchmarks for excellence.
Who does APT work with — can individual participants contact them directly?
Our focus is exclusively on empowering NDIS service providers across Australia. We function as a dedicated back-office partner. Our role is to work behind the scenes, providing you, the registered or unregistered provider, with the expert support needed to deliver exceptional, compliant care. This specialized B2B model ensures we can offer the most effective operational assistance possible, helping your organization thrive.
What are CIAOs in the context of NDIS, and how does APT help manage them?
CIAO stands for Compliance and Incidents Audits and Observations. It is an NDIS Commission tool used to monitor a provider’s adherence to safety plus quality benchmarks. These activities are a crucial part of the sector's regulatory framework. APT helps you confidently navigate this process. We ensure your incident management records and all related client documentation are maintained and audit-ready. Our proactive support ensures you can always demonstrate your commitment to the NDIS Practice Standards, turning a stressful obligation into a showcase of your operational excellence.
How do I get started with APT’s NDIS outsourcing or support services?
Getting started is a simple, straightforward process. The first step is to contact our team via the enquiry form on our website or by calling us directly for an initial chat. We then schedule a no-obligation discovery session with our NDIS specialists to understand your unique business challenges. Following this consultation, you will receive a customized proposal. Once you are ready to proceed, our dedicated onboarding group begins a seamless transition process, ensuring a smooth start to our partnership.
What are the benefits of using APT’s offshoring model for NDIS providers?
Our offshoring model delivers three key advantages for Australian NDIS providers - Firstly, you can achieve a significant reduction in your operational expenses, often saving over 50-60% on administrative costs; Secondly, you gain immediate access to a large, skilled talent pool specializing in NDIS processes, eliminating local hiring challenges; Finally, and most importantly, by delegating your back-office tasks to us, you free up invaluable time. This allows your team to focus completely on delivering high-quality participant outcomes and strategically growing your organisation.