Q1. How does APT stay up to date with changes to strata or body corporate laws?
Answer: We maintain strata legislative compliance through a proactive, multi-layered approach. Our leadership team is actively keeping themselves updated with Australian strata law. All our senior staff complete mandatory professional development annually, focusing specifically on legislative changes across different states. Our internal compliance experts then translate these updates into immediate, actionable revisions to our operating procedures, ensuring our support for you is always current and completely compliant.
Q2. What type of properties / strata schemes can APT handle?
Answer: Our team has collective experience supporting various diverse strata plans across Australia, showcasing our comprehensive capability. We provide back-office support for strata companies of all types, from standard residential strata management to large-scale commercial properties and complex layered schemes. Our expertise extends to high-level Building Management Committees (BMCs) and mixed-use developments. This extensive experience ensures we have the skills to seamlessly support your entire portfolio, regardless of its complexity or scale. We are equipped to handle your specific operational needs.
Q3. What is included in audit and year-end financial reporting?
Answer: Our strata audit support service delivers a complete, compliant and strata audit-ready financial pack. We meticulously prepare all necessary components, including a full general ledger, detailed income and expenditure statements, balance sheets, plus all bank reconciliations. Our comprehensive strata year-end financials process ensures every transaction is accounted for, providing a transparent and accurate record for the auditor. This meticulous preparation results in a 100% compliant pack, significantly reducing auditor queries and ensuring a smooth, efficient year-end close for your schemes.
Q4. Can I request customized reports for my strata scheme?
Answer: Yes, absolutely. We provide bespoke strata financial reporting because we understand that every scheme has unique needs. Beyond the standard statements, we can create a wide range of custom strata reports, from detailed expenditure analysis on specific cost centres to comparative budget performance data. Providing committees with such clear information can improve meeting efficiency by up to 30% by enabling faster, data-driven decisions. Simply let us know your specific requirements and we will build the report you need.
Q5. Is there a minimum contract period or notice period for engaging APT’s strata services?
Answer: No, we believe in earning your business, not locking you into lengthy commitments. We provide no lock-in strata services, offering a level of flexibility that is rare in the industry. Our standard agreement operates on a simple 30-day notice period. This model of flexible strata support is built on performance and trust, a philosophy reflected in our annual client retention rate of over 98%. Our goal is to be a valued partner you choose to work with, month after month.
Q6. How do I onboard or transition strata management operations to APT?
Answer: We ensure a seamless transition with our structured strata management transition plan, managed by a dedicated strata onboarding team. The process begins with a ‘discovery’ phase where we map your exact workflows into custom SOPs. We then conduct a ‘parallel run’, working alongside your team to guarantee accuracy. This meticulous methodology has delivered a 99% success rate for on-time, error-free go-lives. Our goal is a completely stress-free handover, ensuring immediate operational continuity for your business from day one.