The National Disability Insurance Scheme (NDIS) has seen rapid growth, with participant numbers rising by 13% over the last year, reaching nearly 600,000 by mid-2024 (Australian Institute of Health and Welfare). For NDIS providers, keeping up with demand while managing high workforce turnover—estimated at 25% in the disability sector—remains a significant challenge. Burnout and administrative burdens are major factors driving this turnover, leading providers to explore offshoring as a solution to free up resources and retain skilled staff.
The Link Between Admin Relief and Retention
Administrative tasks like NDIS billing, compliance reporting, and participant documentation are labour-intensive and detract from quality care and workforce well-being. By offshoring non-core activities, NDIS providers can better focus on core services like NDIS support coordination and training, which are crucial for retention.
A recent survey by Disability Support Workers Australia (DSWA) found that 67% of workers felt their workload would be more manageable if admin tasks were reduced. Offshoring offers multiple benefits for NDIS providers, including:
- Cost Savings: Offshoring reduces in-house admin costs, allowing funds to be reallocated to workforce development.
- Better Compliance Management: With strict NDIS Quality and Safeguards Commission standards, offshoring compliance tasks minimizes error risks while ensuring regulatory standards (NDIS Quality and Safeguards Commission).
- Enhanced Training Opportunities: Providers can focus on robust NDIS training programs, vital to job satisfaction, with studies showing that 75% of disability sector employees view growth opportunities as essential.
Boosting Staff Well-Being through Offshoring
Relieving administrative pressure can directly impact staff well-being and reduce burnout. The 2024 Disability Workforce Survey found that 60% of support staff experience stress from heavy admin workloads. By offshoring, providers can enable workers to focus on participant care, fostering a positive work environment and improving retention rates.
Conclusion
In a demanding field like disability support, offshoring offers a practical solution for balancing workforce needs with operational demands. If you’re looking to reduce admin costs and improve retention, contact APT Business Services to learn about our tailored offshoring solutions.
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